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– OpDots Salesforce Analytics Review
Product Snapshot
Technology
OpDots Salesforce Analytics is available as a SaaS solution that requires no additional hardware.
Customer Focus
OpDots works with customers of all sizes.
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About OpDots Salesforce Analytics
OpDots Salesforce Analytics works inside company Salesforce accounts to provide users with data visualizations for sales and support operations. Instead of having to pore through piles of reports, users can view how each company department is doing via dots. Each dot is color-coded and shows the priority and status of a case or sale, whether or not an escalation has occurred and the number of interactions an agent has had with a customer. All dot activity is conducted in real time and can show the next steps a user needs to take. Lastly, OpDots Salesforce Analytics can track business performance against industry key performance indicators.
About OpDots
OpDots was founded in 2009 and is headquartered in Austin.
OpDots Salesforce Analytics Key Features
- SaaS BI software solution
- Works across Salesforce to show the performance of sales reps and service agents
- Uses colored dots to indicate the progress, status and priority of all sales and cases
- Highlights patterns in user performance
- Can compare patterns against key performance indicators
- Generates performance reports
- Optimizes sales and service operations by up to 15 percent
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