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HELP DESK
Novo Solutions Help Desk Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as both an on-premise and a SaaS solution.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
Mater Private, The Royal Borough of Kingston upon Thames, HRH Geological Services, RESA, Lending Processing Services
About Novo Solutions Help Desk
Novo Solutions Help Desk is help desk software that tracks, shares and reports on support tickets, facilitates communication and informed decision making processes, and automates manual IT help desk functionalities. The platform is designed for closed-loop ticket resolution processes, supports multiple departments, and is equipped with action-triggering alert settings.
The software works to optimize tech support operations, is equipped to handle support processes via web and mobile access, and email alert settings. Additionally, the platform is a turn-key solution, imports files and migrates data from external spreadsheets, and is equipped with multi-level security measures and settings.
About the Company
Novo Solutions was founded in 1999 and is headquartered in Virginia Beach, Virginia.
Novo Solutions Help Desk Key Features
- Designed for growth and scalability
- Automates record and ticket updates across multiple systems
- Customized dashboard analytics
- Report generation and scheduled report generation capabilities
- Automated and customizable workflows
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