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Netop Live Guide Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with enterprise and mid-sized customers.

Select Customers

Remploy, First Savings Bank Northwest, European Employment Services, Nykredit, Drive Vauxhall

About Netop Live Guide

Netop Live Guide is a customer service software solution that works across audio, video and web browser channels. From within a centralized dashboard, users can initiate calls, send out chat requests, pull up customer information and customize what they see on their UIs. During each call, the program can record call data, start a shared browser view for troubleshooting and work remotely with customers’ computers.

The system also has a social media and email feature that allows users to embed chat windows inside messages. Lastly, Netop Live Guide can send out automated responses to frequently asked questions.

About the Company

Netop was founded in 1981 and is headquartered in Denmark. The company has additional offices in Asia and North America.

Netop Live Guide Key Features

SaaS customer service software solution
Hosts communication channels for chat, video, audio and web browser
Can initiate a shared browser viewing window and remote control over customers’ computers
Can embed chat windows inside social media and email messages
Stores information on customers
Can send out automated answers in response to common inquiries
Integrates with a number of other CRM and ticketing platforms