NetHelpDesk Review

Product Snapshot

Product Pricing

From $20 per agent per month

Technology

Platform is available as a SaaS solution and as an on-premise solution.

Customer Focus

Vendor works with companies of all sizes across multiple industries.

Select Customers

Siemens, Atos, FBI, NHS, Sony Music

About NetHelpDesk

NetHelpDesk provides ITIL-aligned help desk software that can be installed on premise or in the cloud. The platform has been developed to offer a feature-rich application whilst maintaining a simple-to-use interface, and includes incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.

The software provides users with a leading ticketing and requesting system equipped with a multi-site data structure, built-in CRM functionalities, and is designed to be a versatile solution that can fulfill applications beyond just IT. Additionally, the platform enables users to support customers through multiple channels including self-service portal, email, live chat, phone, text and social media, centralizes communications and helps to unify multiple teams and departments, and integrates with the user’s core business applications in order to eliminate instances of duplicate data entry.