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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CUSTOMER SERVICE
– Spaces by Moxie Review
Product Snapshot
Technology
Spaces by Moxie is available as a SaaS solution that requires no additional hardware.
Customer Focus
Moxie works with enterprises and mid-sized customers.
Selected Customers
Epson, 3M, American Eagle Outfitters, United Airlines, Dell
About Spaces by Moxie
Spaces by Moxie helps you meet the service needs and demands of your customers through the use of multi-channel communication and collaboration tools. The system starts by taking cases through social media, chat, e-mail and phone. To help solve simple inquiries and issues, the program hosts a knowledgebase customers can search through to find common answers to common problems. In the event of a case escalation, a number of collaboration tools are available that can connect employees with one another to solve issues. Once you draft a solution, you can respond to the customer through the channel the customer had used.
About Moxie
Moxie was founded in 2006 and is headquartered in Sunnyvale, California. The company serves over 600 clients and processes over three billion social interactions each year.
Spaces by Moxie Key Features
- SaaS customer service software solution
- Handles service cases from social media, phone, e-mail, and chat
- Hosts a knowledgebase that has answers to common problems
- Uses collaboration tools to help solve more serious inquiries
- Comes with a program mobile app
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