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FIELD SERVICE MANAGEMENT
mHelpDesk Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small to midsize businesses.
Select Customers
Encompass Inspections, Chicago Kitchen Services, Walls by Design, Sphinx Technology Solutions, Surfside Computing
About mHelpDesk
mHelpDesk is an all-in-one cloud-based solution that manages field service technicians, work orders, scheduling and billing for small and midsize field service businesses. The solution includes, service request and work order management, time and billing, CRM, scheduling and reports as well as a mobile app for field technicians. The solution tracks and compiles work order details, invoices, payments, estimates, internal notes and files in one central dashboard.
In addition, the platform provides real-time tracking of every job and customer through each stage of the field service lifecycle. It shortens billing cycles by managing invoices with mobile credit card payments and Quickbooks integration, reducing paper waste and increasing convenience with finger-signed e-documentation. Additionally, the platform easily integrates with company websites for customer self service, scheduling and lead capture.
About the Company
Mhelpdesk was founded in 2007.
mHelpDesk Key Features
- Gathers and displays all job information in one place
- Real-time tracking of each job status
- Mobile app for iPhone, iPad and Android devices
- Integrates with Quickbooks accounting software
- Create, track and send estimates quickly
- One-click estimate conversion to work orders
- Customers can finger sign work orders
- Complete schedule visibility
- Easy website integration
- Customer self-service
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