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MaestroQA Review

Product Snapshot

Product Pricing

QA for Monitoring – $15 per agent per month
QA for Automations – $25 per agent per month
QA for Coaching – $35 per agent per month
Enterprise Package – Contact vendor directly for pricing information

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with companies of all sizes across multiple industries.

Select Customers

Contact vendor directly for case studies.

About MaestroQA

MaestroQA is customer service quality assurance software that helps teams identify issues, coach agents, and measure impact. The platform enables users to focus on important metrics such as CSAT and resolution time, is designed to integrate with the user’s existing software solutions such as email support, live chat, and phones calls, and supports multiple third-party systems such as Zendesk, Salesforce and Salesforce Desk, Intercom, Kustomer, and Freshdesk.

The software enables users to create and utilize custom scorecards, provides agents with feedback dashboards for visibility into agent performance, and allows users to create workflow automation rule that automatically share specific tickets with the user’s team. Additionally, the platform is SOC2 certified, and complies with EU-US Privacy Shield in order to support companies that maintain an international presence.