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SOCIAL MEDIA MANAGEMENT
Lithium Social Media Management Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with midsize, large and multi-national enterprises.
Select Customers
Best Buy, Post Office, Sony Europe, Telstra, Sephora
About Lithium Social Media Management
Lithium Social Media Management is a social media management software solution that deals with social media requests and messages at an enterprise level. When users log into the program, their role-based UIs give them the immediate social media information they need.
As social media mentions and service requests start to come in, the system organizes them in a centralized inbox so that users can take care of customers in order. Users can additionally publish content across multiple social media channels and import social media user data into a CRM database. Lastly, Lithium Technologies Social Media Management can identify hot social media topics and send out alerts in response to important and viral events.
About the Company
Lithium Technologies was founded in 2001 and is headquartered in San Francisco, California.
Lithium Social Media Management Key Features
- SaaS social media management software solution
- Users work from role-based UIs
- Collects all social media requests in a unified mailbox
- Publishes content across multiple channels at once
- Can import customers and cases into a CRM database
- Sends out notifications in response to key events
- Can translate over 25 different languages
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