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SOCIAL MONITORING TOOLS

– Lithium Technologies Social Media Analytics Review

Product Snapshot

Technology

Lithium Technologies Social Media Analytics is available as a SaaS solution that requires no additional hardware.

Customer Focus

Lithium Technologies works with multinational, enterprise and mid-sized customers.

Selected Customers

Best Buy, Post Office, Sony Europe, Telstra, Sephora

About Lithium Technologies Social Media Analytics

Lithium Technologies Social Media Analytics is a social media monitoring software solution that provides customer service insights across all social media channels. The program is designed to watch how social media agents resolve customer service issues. For instance, users can track each agent’s performance, pull up trends on overall performance and compare service ability against industry KPIs. As a result, the system can determine the overall health of a social media community and show complete engagement levels. Users can generate a variety of customizable reports, and the product can also work with mobile and web apps. Lastly, Lithium Technologies Social Media Analytics can tell individual agents which areas and types of problems they should focus on.

About Lithium Technologies
Lithium Technologies was founded in 2001 and is headquartered in San Francisco.

Lithium Technologies Social Media Analytics Key Features

SaaS social media monitoring software solution
Works across all social media channels for a brand
Shows which service agents perform the best at responding to issues over social media
Identifies overarching service issues
Compares all agents’ performance against KPIs
Monitors the overall happiness and health of a social media community
Can integrate with mobile and web apps