KnoahSoft Harmony Suite Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is offered as a SaaS solution.

Customer Focus

Vendor works with small, mid-sized and enterprise organizations.

Select Customers

Contact vendor directly for case studies.

About the Harmony Suite

The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).

Finally, it allows for better agent performance management since its collaborative structure and transparency give members insight on common objectives, KPIs and metrics. This makes it an effective tool for analyzing individual and corporate performance.

About the Company

KnoahSoft was founded in 2005 and is headquartered in Ann Arbor, Michigan.

Harmony Suite Key Features

Easy to set up and use, accessible from anywhere in the world
Real-time dashboard and messaging portal
Web-based alert manager displaying all alerts in system
Record calls, emails, chat sessions all the time or on-demand, including screen capture
Ability to monitor via real-time dashboards
Customizable KPI and metrics for agent performance management
Train agents via e-learning and coaching modules