Kayako Review

Product Snapshot

Product Pricing

Product is available as a free version and in the following plans:

Inbox – $9 per agent per month
Team – $15 per agent per month
Growth – $29 per agent per month
Scale – $59 per agent per month

Technology

Product is available as both an on-premise and as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

Peugeot, CAE, GE, Milnor, Sega

About Kayako

Kayako is help desk software designed to facilitate and unify customer service conversations via multiple channels including email, direct messaging, Facebook, Twitter and customer self-service Help Centers. The platform facilitates support team collaboration activities, enables users to engage in real-time customer assistance practices, and is equipped with social listening tools for Facebook.

The software unifies multi-channel communications so that agents aren’t required to switch between platforms in order to assist customers, build customer profiles to manage all conversations and information, build and maintain a company knowledge base. Additionally, the platform tracks what customers search for, content optimization tools including identifying content that is working, and allows users to build multiple customized help centers designed with company-specific content and branding elements.

About the Company

Kayako was founded in 2001 and is headquartered in Boise, Idaho.

Kayako Key Features

Customer issue tracking tools to ensure all issues are resolved within appropriate time frames
Automates repetitive tasks and streamlines workflows
Measures customer happiness and team performance
Deep report generation
Works with applications and systems already in place