JitBit Helpdesk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

Hosted

Freelancer (1 agent) – $29 per month
Startup (2-4 agents) – $69 per month
Company (5-8 agents) – $129 per month
Enterprise (unlimited agents) – $249 per month

Download

Small – $1,399
Company – $2,199
Enterprise – $3,399

Technology

Product is available as either an on-premise or SaaS solution.

Customer Focus

Vendor works with businesses of all sizes across multiple industries.

Select Customers

Adobe, Oracle, Nokia, HP, ESPN, GE and Chevron.

About JitBit Helpdesk

JitBit Helpdesk is helpdesk software equipped with a support ticket system, and allows users to view messages, attachments, team logs and activity feed within a single interface. The platform tracks support tickets, integrates with existing mailbox systems, and displays all current tickets and related information in sortable and filterable grid view.

The software enables users to review current statistics, perform bulk operations, and is equipped with ticket management functionality including multiple ticket assignment to agents, ticket merges, closure and deletion. Additionally, the platform is equipped with multiple lists modes including ‘all’, ‘in progress’, and ‘unanswered’.