Jinisys Software Communication Middleware Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as an on-premise solution.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Contact vendor directly for case studies.

About Communication Middleware

Communication Middleware is a hospitality management software solution that works with Call Plus to manage guest and company phones at hotels. When guests come to check in at a hotel, users can assign their names to the phones in guests’ designated rooms.

As incoming calls arrive, the program can greet callers, take their information and direct them to the appropriate parties. In the event that the recipient is busy, the system can insert the caller into a queue. Housekeeping staff can also use the product by signaling their cleaning locations and tallying guests’ minibar tabs from guest phones. Lastly, the platform can integrate with a number of third party platforms to expand its functionality.

About the Company

Jinisys Software Inc. was founded in 2008 and is headquartered in the Philippines.

Communication Middleware Key Features

On-premise call center software solution
Works with guest and worker phones at hotels
Helps route incoming callers to the guests they wish to reach
Assigns guest names to phones during check-ins
Maintains caller queues for busy lines
Housekeeping staff can tally minibar tabs and update their locations by using guest phones
Works with a number of third party platforms