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This product is no longer available
This product has been renamed or acquired by another company. You can find the new product offering at 4me.IT SERVICE MANAGEMENT
– ITRP Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- Basic – free
- Premium – $59.99 per user per month
- Premium Plus – $79.99 per user per month
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with global enterprises and their managed service providers.
Select Customers
Contact vendor directly for case studies.
About ITRP
ITRP is IT service management software designed to support multinational organizations that operate across multiple time zones and in multiple languages. The platform allows users to group incident requests, identifies and analysis incident root causes and is designed with workflow automation functionality.
The software provides users with a built-in incident inbox, problem management and assessment tools and allows users to create and reuse workflow templates. Additionally, the platform enables users to schedule recurring tasks, track service level agreements and monitor all operational level agreements.
About the Company
The ITRP Institute was founded in 2010 and is based in Palo Alto, California
ITRP Key Features
- Customer self-service portal
- Built-in change calendar
- Links to external service providers
- Automatically audits the user’s entire system
- Data backup and security measures functionalities
- Built-in workload coordination and sharing tools
- Internal database search engine
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