Browse Business Software Categories
This product is no longer available
This product has been renamed or acquired by another company. You can find the new product offering at Genesys Customer Experience Platform.CALL CENTER
– Interactive Intelligence CaaS Review
Product Snapshot
Technology
Interactive Intelligence CaaS is a Software-as-a-Service solution.
Customer Focus
The software appeals to both the contact center as well as the enterprise business.
Select Customers
ABC Financial, Americas Credit Union, VMS BioMarketing, Aiphone, Alta Resources
About Interactive Intelligence CaaS
The Interactive Intelligence Communications as a Service (CaaS) contact center platform is adaptable as both cloud-based or on-premise and it enables contact centers to offer consistency and efficiency through a single re-integrated application suite.
About Interactive Intelligence
The company was founded in 1994 and headquartered in Indianapolis, Indiana. Interactive Intelligence provides mid-size to large companies with contact center automation, unified communications and business process automation software and services.
Interactive Intelligence CaaS Key Features
- ACD/multimedia queuing
- Agent scoring
- Business process routing and tracking
- Customer satisfaction surveys
- IVR & self service automation
- Knowledge management
- Multimedia recording
- Multi-site routing
- Outbound dialing
- PBX/IP-PBX
- Quality monitoring and reporting
- Real-time speech analytics
- Screen recording
- Workforce management (WFM)
Products Similar to - Interactive Intelligence CaaS
