Innovative Cyber h2desk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

Cloud HD – $9.99 per agent per month
Cloud HD Plus – $19.99 per agent per month
On-Premise – starting at $499.99

Technology

Product is available as both an on-premise or a SaaS solution.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

State Library of Ohio, Ecteon, Docusphere, AccountsIQ, Hanna Instruments

About h2desk

h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.

The platform enables users to add live chat modules to their websites and customer help desks, is designed to resolve customer issues via email, ticket or live chat, and automates task management processes. Additionally, the platform allows users to customize ticket submission form fields in order to ensure the required data is captured for each user- or company-specific workflow.