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IBM SmartCloud Control Desk Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as an on-premise solution or as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with enterprise, multinational and mid-sized customers.
Select Customers
Caffe Nero, Bridgevine, mjunction Services Ltd, Cloud-Nanny, Payoneer
About IBM SmartCloud Control Desk
IBM SmartCloud Control Desk is asset management software designed to manage the maintenance, repair and operational support of enterprise assets as well as IT assets. The platform stores data concerning assets, facilitites and inventory, schedules maintenance work, and tracks asset status.
The software manages resources and inventory, assists users with requests for support, and manages purchasing processes. Additionally, the platform analyses assets costs, manages service requests from both internal and external customers, and records all solutions in a knowledge base.
About the Company
International Business Machines Corporation (IBM) was founded in 1911 and is headquartered in Armonk, New York.
IBM SmartCloud Control Desk Key Features
- Incident and problem records management
- Ticket records automatically created from emails, system monitoring tools and external software
- Purchasing module includes invoice, purchase order, and receiving applications
- Service Desk module including service requests, incidents and problems applications
- Supports agents as they follow service requests through completion
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