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HELP DESK
HESK Help Desk Review
Product Snapshot
Product Pricing
- HESK Website License – $39.95
- HESK Advanced License – $99.95
Technology
Product is available as on-premise solution.
Customer Focus
Vendor works with companies of all sizes.
Select Customers
Contact vendor directly for pricing information.
About HESK Help Desk
HESK Help Desk is help desk software designed to receive, organize, track and resolve customer issues, is equipped with an integrated knowledgebase, and supports support teams of all sizes. The platform allows users to submit a question or an issue, transfers submission information into support tickets, and allows users to prioritize tickets based on urgency.
The platform is equipped with filter-based support ticket search tools, allows users to set-up staff accounts and sent access restrictions, and provides views as to which support agents are currently handling which issues. Additionally, the platform enable users to communication back and forth with customers, assign tickets to available agents, and add relevant notes to tickets to facilitate issue resolution.
About the Company
HESK, sponsored by SysAid Technologies, was founded in 2003 and is headquartered in Saudi Arabia.
HESK Help Desk Key Features
- Tracks time spent on each ticket
- Ticket status settings
- Provides users with canned responses and ticket templates
- Custom data fields
- IT and asset management tools
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