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IT ASSET MANAGEMENT
IT HELP DESK
Gritware Web Tracks Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as an on-premise solution.
Customer Focus
Vendor works with small to midsize companies.
Select Customers
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About Web Tracks
Web Tracks is help desk and asset management software designed to run on an IIS server within the user’s environment. The platform enables users to manage help desk requests, track assets through an intuitive and organized interface, and is an all-in-one package that includes help desk, PC inventory, asset management and purchasing solutions.
The software audits and tracks of multiple company assets including PCs, related peripherals, software media, software licenses, documentation, purchasing and help desk tickets. Additionally, the platform is equipped with built-in reporting functionality with 45+ report and graphs included within the system, runs hardware and software audits in order to notify users when equipment needs replacing, and monitors where costs are accumulating and where funds have been spent.
About the Company
Gritware was founded in 1998 and is headquartered in Grand Rapids, Michigan.
Web Tracks Key Features
- Technician time monitoring tools
- Assigns tasks and tickets to technicians
- Built-in self-service help desk portal
- Searchable knowledge base
- Automatically creates and updates computer records
- Tracks IT expenditures
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