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This Listing is Out of Date
This product listing is out of date; you can find an updated product listing at Genesys Customer Experience PlatformIVR
– Genesys IVR Review
Product Snapshot
Product Pricing
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Technology
Vendor offers the choice of TDM, IP or hybrid deployments, on premise or in-network.
Customer Focus
Vendor is focused on working with mid-sized business and enterprises.
Select Customers
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About Genesys IVR
Genesys IVR is an IVR software solution built to provide your business with internet technology and voice self-service applications designed to decrease costs, halt customer frustration and to improve the customer experiences. The platform works with VoiceXML and SIP to enable a virtual contact center that applies business logic to consider caller identity, intent, preferences and context during customer calls.
About the Company
Genesys is a leading provider of customer service and contact center software and services. The company serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.
Genesys IVR Key Features
- 24/7 access to voice interface
- VoiceXML-based platform
- Affordable system
- Cross-sell and up-sell applications and opportunity management tools
- Self-service and agent-assisted service options
- Create and manage self-service applications
- Password protected system
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