Freshworks Freshservice Review

Product Snapshot

Product Pricing

Sprout- $0 per agent per month
Blossom- $19 per agent per month
Garden- $49 per agent per month
Estate- $79 per agent per month
Forest- $99 per agent per month

Technology

Platform is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with small businesses to enterprises across multiple industries.

Select Customers

Veeva, Honda, Fitbit, TeamViewer, Gopart

About Freshservice

Freshworks Freshservice Freshservice is an online ITIL service desk solution that gives users access to IT agents who lend support to fix service requests and issues. The platform allows users to write down their IT issues on a ticket for IT agents to respond and resolve their issue from their smart phones.

The software provides businesses with tools to serve core functionalities like Incident, Problem, Change, Release and Asset Management. Additionally, the platform allows companies to put their knowledge base on the cloud and set up automation functions with built-in capabilities.