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– Freshdesk Customer Support Software Review
Product Snapshot
Product Pricing
- Robust – $9 per agent per month
- Advanced- $16 per agent per month ($19 monthly billing)
- Enterprise – $25 per agent per month ($29 monthly billing)
Technology
Freshdesk Customer Support Software is a SaaS solution and requires no hardware for implementation or usage.
Customer Focus
Customer Support Agents and Representatives
Select Customers
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About Freshdesk Customer Support Software
With features like customizable ticketing and a general helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in a more efficient manner. Freshdesk Customer Support Software also assists your agents with smart suggestions and task automation.
Launched in June 2011, Freshdesk was founded in order to provide a more affordable customer support software solution. Freshdesk has won the Microsoft BizSpark Startup Challenge and has been recognized by Business Insider and Economic times.
Freshdesk Customer Support Software Key Features
- Ticketing Capabilities
- Helpdesk Coordinator
- Field Specific Customization
- Ticket Sharing
- Activity Streams
- Merging and Splitting Ticket Functions
- Smart Suggestions
- Canned Responses
- Automated Common Tasks
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