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Digium Switchvox Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform has three versions: SaaS, on-premise and mobile.
Customer Focus
Vendor works with businesses of all sizes in various industries such as Automotive, Education, Government, Healthcare and Professional Services.
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About Digium Switchvox
Digium Switchvox is a VoIP software that delivers unified communication tools to help businesses communicate. The platform allows users to have click-to-dial for any contact in their Contacts and Tags widget or directory panel as well as a Chat panel for chatting with Switchvox co-workers to receive quick responses.
The software provides businesses with tools to have built-in protection for calls from being answered by unauthorized individuals when a user’s call comes in. Additionally, the platform allows users to have automated voicemail messages that can be forwarded to another extension or extension group as well as automated backup schedule with file-transfer to the FTP server of the user’s choice.
About the Company
Digium was founded in 1999 and is headquartered in Waltham, MA.
Digium Switchvox Key Features
- Switchboard gives each extension a bird’s-eye view
- Scheduled recording, IVR and music on hold on phone system administration
- Switchvox Softphone allows users to have call control from their smart phone
- Users can match calls with Salesforce records
- Monitor allows users to listen in on calls with permission
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