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DialogTech Voice Management Platform Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small and midsize companies.
Select Customers
Angie’s List, Toyota, Comcast, Comfort Keepers, Discover
About the DialogTech Voice Management Platform
The DialogTech Voice Management Platform is call center and sales software that captures and delivers data and insights geared towards increasing quality phone leads. The platform measures how the user’s marketing campaigns and website content contribute to calls and customers, and is built to capture attribution data for every call so that users can optimize media spend and website experiences.
The software determines what aspects drove the call such as marketing channel, keyword search, or ad quality, as well as gathers information about each caller including name, phone number, location and time of call. Additionally, the platform identifies qualified leads in real-time in order to route each call to the best agent or location for each caller, provides sales agents with details about each caller, and stores all data on each caller, conversation, and call outcome.
About the Company
DialogTech was founded in 2005 and is headquartered in Chicago, Illinois.
The DialogTech Voice Management Platform Key Features
- Integrates with any phone infrastructure, CRM and marketing tools
- Built-in analytics tools including AI and voice algorithms
- Tracks where each call was routed, call duration, conversation, whether each call was converted and any key spoken indicators
- Builds customized marketing blueprints based on caller data
- Machine learning functionality
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