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Dialer360 Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes with focuses on industries including collection agencies, banks and contact centers.

Select Customers

Contact vendor directly for case studies.

About Dialer360

Dialer360 is call center software that provides inbound, outbound and blended services. The platform is designed to support omni-channel functionality and communication with customers via email, SMS, live chat and social media platforms including Facebook, Twitter, LinkedIn and Google+.

The software provides businesses with tools to create and display call scripts, manage multiple campaigns and build customer profiles and campaign lists. Additionally, the platform enables companies to broadcast per-recorded messages, automate call distribution based on agent availability and record calls for quality control and monitoring purposes.

About the Company

Dialer360 was founded in 2015 and is headquartered in Manchester, UK.

Dialer360 Key Features

Auto-dial campaign capabilities
Interactive voice response IVR
Hold music functionality
Call transfer tools
Callback scheduling tools
Real-time report generation
Third-party conferencing tools
Campaign-based queue prioritization
Agent time-clock functionality
Internal and external web chat tools
Supports multiple languages including English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Chinese and Japanese