Convergys Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries such as automotive, communications and media, financial services, healthcare and insurance.

Select Customers

Contact vendor directly for case studies.

About Convergys

Convergys is a client solutions platform designed to enable a seamless application for the user’s customers with customized capabilities. The application has built-in omnichannel technology that unifies customer experiences with relevant data that follows customers across channels. The software offers data-driven insights that guide improvement by working smarter with data as well as personalized, compliant collections that resolve delinquencies and build customer loyalty.

The program provides multichannel consumer and enterprise technical support for a broad range of products and services. The platform was engineered for consumer and business sales and retention designed to find, acquire and keep customers as well as customer care that helps businesses build relationships by delivering a personalized, multichannel customer experience.

About the Company

Convergys is headquartered in Cincinnati, Ohio.

Convergys Key Features

Omnichannel technology that unifies customer experiences with relevant data that follows customers across channels
Data-driven insights that guide improvement by working smarter with data
Personalized, compliant collections that resolve delinquencies and build customer loyalty
Multichannel consumer and enterprise technical support for a broad range of products and services
Consumer and business sales and retention designed to find, acquire and keep customers
Customer care that helps businesses build relationships by delivering a personalized, multichannel customer experience