HELP DESK

SOCIAL SUPPORT

ClickDesk Review

About ClickDesk

ClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk. The platform is the first social live chat service to integrate social media, voice support and help desk into a live chat service.

The software is cloud-based, so users don’t need to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk. The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the Local Access Numbers available in 40 countries. The ClickDesk interface also includes a first-of-its kind social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help Desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

About the Company

ClickDesk was founded in 2011 and is headquartered in Sunnyvale, California, with offices in Hyderabad, India.

ClickDesk Key Features

• Cloud-based application: No hassle of software or hardware installation.
• Live chat: Receive lightning fast chats backed by push technology conveniently on the user’s IM – Google Talk/Skype
• Phone: customers call through an integrated Browser Phone including free local access numbers in 40 countries.
• Recently launched FREE Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.
• Social Toolbar: Visitors can tweet about the user’s Brand or like Facebook pages from the chat window.