Casengo Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with small and midsize enterprises.

Select Customers

GigantischBV, Easy Generator, Chilly, Totaal

About Casengo

Casengo is customer service software that captures messages from all the user’s communication channels and delivers them into a single, shared inbox. The platform works as a customer service ticketing tool that integrates Facebook Messenger and WhatsApp into the user’s customer service system, as well as facilitates customer service operations through email and hybrid chat communications that switch between live chat and email.

The software is equipped with case management tools that provide visibility into which customer tickets are still open and require attention, as well as which service agents are currently working on which customer queries. Additionally, the platform supports internal collaboration by allowing multiple agents, colleagues and suppliers to view and deliver input on customer queries, as well as allows managers to setup groups for segmenting channels and employees based on responsibilities or skills.

About the Company

Casengo was founded in 2011 and is headquartered in Amsterdam.

Casengo Key Features

Allows users to create as many inboxes as necessary
Consistent and personalized pre-canned responses
Private note functionality
Report generation for response times, agent activity and conversation handling times
Integrates with third-party apps or ecommerce platforms such as Magento