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CALL CENTER
CallFire Call Tracking Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- Pay As You Go – ¢5 per minute per text
- Lite – $99 per month
- Startup – $199 per month
- Grow – $299 per month
- Pro – $599 per month
Technology
Product is available as a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with companies of all sizes.
Select Customers
Urbanspoon, PawPlex, Kelly Roofing, Planet Fitness, Atlas Partners Group
About CallFire Call Tracking
CallFire Call Tracking is call center software that enables users to purchase local and toll free numbers from the vendor’s database for advertisement campaign uses. The platform supports both a local presence as well as a global presence, enables users to respond via text messages, and tracks call activities and data through Google Analytics.
The software provides users with holistic advertising performance views and robust analytic reporting capabilities designed to track spending and share call reports without granting full system access. Additionally, the platform routes custom notifications to email inboxes and mobile devices, enables users to build custom call tracking applications with CallFire’s API, and is designed to support set office hours to record messages.
About the Company
CallFire was founding in 2004 and is headquartered in Santa Monica, California.
CallFire Call Tracking Key Features
- Records inbound calls
- Plays whisper messages to agents on transfer
- Identifies and notifies users of successful calls
- Enables users to provision 1,000+ numbers
- Phone number-specific tracking and reporting tools
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