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CA Technologies CA Unified Infrastructure Management Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with midsize and large enterprises.
Select Customers
Biopharmaceutical Services, Central New Mexico Community College, FAME, Acciona, AIS
About CA Unified Infrastructure Management
CA Unified Infrastructure Management is a service desk software solution that can handle all customer inquiries from a desktop or mobile device. The program features modules for managing all incidents, problems, changes, configurations and service levels.
Users can customize the program in order to meet their needs, and no programming experience is required. Lastly, the platform can help users streamline customer service operations, as well as allows users to set workflows to automate tasks, and the product comes prepackaged with a number of optimized processes.
About the Company
CA Technologies was founded in 1976 and is headquartered in New York.
CA Unified Infrastructure Management Key Features
- SaaS customer service desk software solution
- Accessible by desktop or mobile app
- Registers, prioritizes and tracks each incident
- Identifies possible causes and trends in the service requests users receive
- Handles all change requests
- Stores all IT asset configurations in a centralized location
- Ensures that users meet all service level agreements
- Streamlines all internal operations
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