CA Technologies IT Service Desk Manager Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both an on-premise solution and as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes and across all industries.

Select Customers

Ativas, Fujitsu Australia and New Zealand, Polaris, Sallie Mae, Turkish Aerospace Industries

About CA Technologies IT Service Desk Manager

CA Technologies IT Service Desk Manager is an IT help desk solution that helps businesses provide quality, consistent IT service support to their employees. This IT service desk solution affords visibility into a company’s IT infrastructure so that problems can be identified and corrected before they disrupt operations.

With CA Service Desk Manager, users have the ability to automate a variety of processes related to incident, problem, and knowledge management, as well as root cause analysis. CA SDM also provides interactive support functionality, and supplies self-service resources.

About the Company

CA Technologies was founded in 1976 and is headquartered in New York.

CA Technologies IT Service Desk Manager Key Features

Processes include initial request, to incident, to problem and to change
Supported by knowledge management, support automation and workflow processes
Offers the ability to manage change across enterprise through improved visibility and understanding of business impacts
Gain a consolidated view of configuration items and exercise better management control over IT environment
Automatically discovers, inventories and stores configuration item data
Allows analysts to perform change impact analysis and comprehensive root cause analysis
Offers users personalized self-service portals containing information on current requests, a solution search, automated repair options and more
Knowledge repository presents quality, authoritative, consistent information to end users and service desk analysts
Allows IT support staff to remotely fix requests and incidents
Multi-tenant architecture allows multiple organizations or departments to share one implementation of CA SDM