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HELP DESK
Creatio Service Desk Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- On-demand pricing starts at $490/user per year
- On-site pricing starts at $700/user one-time payment
Technology
Product is available as both an on-premise and SaaS solution (open for implementation partnership).
Customer Focus
Vendor offers solutions for companies working in sales, marketing, customer service, ITIL service, real estate and financial services.
Select Customers
Brunswick, Quint Wellington Record, UpSellIt, Pelco, Heinz
About Creatio Service Desk
Creatio Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.
About the Company
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
Creatio Service Desk Key Features
- Incident management
- Knowledge management
- Problem management
- Configuration management
- Change management
- Service request management
- Release management
- Service level management
- Service process management
- Customer and suppliers information management
- Service engineers time management
- Dashboard
- Analytics
- Workspaces
- Configuration
- Creatio Outlook Connector
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