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KNOWLEDGE MANAGEMENT
Blue Mango Learning Systems ScreenSteps Review
Product Snapshot
Product Pricing
- Small Business Plan – $99 per month
- Growing Business Plan – $199 per month
- Employee Training and Enablement Plan – $499 per month
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with small and midsize customers.
Select Customers
Contact vendor directly for case studies.
About ScreenSteps
ScreenSteps is a knowledge base management and training software designed to enable sales teams, support centers and employees through learning processes. The platform enables users to create training courses on product releases, customer trends, competitors and internal processes, utilize context-sensitive help to better facilitate role-specific activities such as lead prospecting or customer response and support consistency, and allows users to include training course-specific checklists, job aids, and SOPs.
The software allows users to create an internal Google-like knowledge base that enables employees to browse and search company data by keyword, and is equipped with a built-in hierarchy for organization purposes, while ensuring users to maintain viewing permissions. Additionally, the platform is designed to assist users with standardizing procedures, track employee as they move through training processes and checklists, and create accessible online data repositories for all company training materials to ensure employees are able to locate and utilize reference materials after training periods.
About the Company
Blue Mango Learning Systems was founded in 2003 and is headquartered in Virginia.
ScreenSteps Key Features
- Foldable and expandable sections under checklist items
- Supports images, tables, hosted videos, and SOP checklists included within training courses
- Existing article reuse capabilities
- Report generation on which articles are most frequently used, which courses are most frequently completed and which employees require assistance
- Can create a knowledge base for employees as well as a separate knowledge base for customers
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