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CUSTOMER SERVICE

SOCIAL SUPPORT

– Banckle Live Chat App for Shopify Review

Product Snapshot

Technology

Banckle Live Chat App for Shopify is available as a SaaS solution that requires no additional hardware.

Customer Focus

Businesses with a website or blog on WordPress, Joomla, Drupla or a Shopify solution.

About Banckle Live Chat App for Shopify

- Banckle Live Chat App for Shopify Banckle Live Chat app for Shopify is a customer service software solution for Shopify store owners to provide live customer support to their visitors using this app. Through this app, you can provide virtual reception to your online visitors which performs many e-commerce website tasks such as greeting your online visitors with customized message, invite them to view different sections, promote your best products and encourage them to provide you with their feedback. In addition, the app consists of other features such as Embeddable HTML code, Custom branding, Browser and OS independent platform, Proactive chat invitations, Multiple language support, wide range of third party integrations, Banckle.Chat notifier and many more.

About Banckle

Banckle provides online collaboration tools for organizations and developers on a global scale. Banckle provides live chat, online meeting, helpdesk support, CRM, and campaign management applications. Banckle.com is a collaboration website dedicated to delivering cloud-computing solutions to enterprises on a global scale. The company’s mission is to provide easy-to-use applications that enable teams to work together regardless of location. They are secure, accessible, scalable, flexible and customizable solutions.

Banckle Live Chat App for Shopify Key Features

  • Define new departments and add users to each department
  • Define new widgets and integrate Banckle Chat on multiple websites
  • Define pre-define chat messages known as Canned Messages
  • View, manage and reply to customer’s offline messages
  • Define new rules for live chat
  • You can view blocked IPs which other operators have blocked to access to website
  • You can do the live translation to understand your visitor as you chat with them online

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