Avaya Interaction Center Review

Product Snapshot

Product Pricing

Contact Avaya directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with midsize to large businesses in many different industries such as education, energy and utilities, finance, government and healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways, Grimaldi Lines

About Avaya Interaction Center

Avaya Interaction Center is a multichannel contact center platform designed to build on investments in Avaya Contact Center and set customer experience apart from the competition. The application improves multichannel contact center efficiency and enables businesses to handle customer interactions more efficiently.

The software reduces call volume by moving interactions from live calls to lower-cost channels. The platform uses enterprise business rules and customer segmentation data to meet services levels and also personalizes customers’ experiences by sharing details like history and screen pop data across channels.

About the Company

Avaya was founded in 2000 and is headquartered in Santa Clara, California.

Avaya Interaction Center Key Features

Builds on investments in Avaya Contact Center and set customer experience apart from competition
Improves multichannel contact center efficiency
Enables businesses to handle customer interactions more efficiently
Reduces call volume by moving interactions from live calls to lower-cost channels
Uses enterprise business rules and customer segmentation data to meet services levels
Personalize customers’ experiences by sharing details like history and screen pop data across channels