Avaya Aura Contact Center Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with midsize to large businesses in many different industries such as education, energy and utilities, finance, government and healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways, Grimaldi Lines

About Avaya Aura Contact Center

Avaya Aura Contact Center is a omni-channel contact center platform designed to manage all contacts the same way as inbound and outbound voice interactions. Users using the application gain call context, both real-time and historical to consistently deliver a unified and personalized experience to build brand loyalty.

The software has a single interface to manage call interactions to improve efficiency. The platform supports customers’ channel preferences and provides a seamless customer experience across channels

About the Company

Avaya was founded in 2000 and is headquartered in Santa Clara, California.

Avaya Aura Contact Center Key Features

Manage all contacts the same way as inbound and outbound voice interactions
Users gain call context, both real-time and historical
Consistently delivers a unified and personalized experience to build brand loyalty
Single interface to manage call interactions to improve efficiency
Supports customers’ channel preferences
Provides a seamless customer experience across channels