Avaya Aura Call Center Elite Review

Product Snapshot

Product Pricing

Contact Avaya directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with midsize to large businesses in many different industries such as education, energy and utilities, finance, government and healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways, Grimaldi Lines

About Avaya Aura Call Center Elite

Avaya Aura Call Center Elite is a contact center platform designed deliver a unified and personalized customer experience that builds brand loyalty. The application enables a business to handle all types of customer interactions efficiently by serving customers through preferred contact channels.

The software analyzes historical and real-time reporting data to improve customer experiences as well as personalize customers’ experiences by sharing details like history and screen pop data across contact channels. The platform can also enable businesses to serve the most valuable customers as a priority while maintaining service levels across customer segments.

About the Company

Avaya was founded in 2000 and is headquartered in Santa Clara, California.

Avaya Aura Call Center Key Features

Delivers a unified and personalized customer experience that builds brand loyalty
Enables a business to handle all types of customer interactions efficiently
Serves customers through preferred contact channels
Analyzes historical and real-time reporting data to improve customer experiences
Personalizes customers’ experiences by sharing details like history and screen pop data across contact channels
Enables a business to serve the most valuable customers as a priority while maintaining service levels across customer segments