Aspect Workforce Management Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution.

Customer Focus

Vendor works with large business and multinational enterprises.

Select Customers

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About Aspect Workforce Management

Aspect Workforce Management software is a tool incorporated within the Aspect Workforce Optimization Suite. The platform enables users to forecast staffing requirements across multiple company facets including customer-facing inbound resources as well as outbound and back office resources.

The software works across multiple channels such as voice, multi-session chat, email, social media and other interactive channels. Additionally, the platform analyzes historical patterns, calculates shrinkage, and supports unlimited ‘what-if’ scenarios in order to predict staff, budget or demand variations.

About the Company

Aspect Software was founded in 1973 and is headquartered in Chelmsford, Massachusetts.

Aspect Workforce Management Key Features

Built with a graphical, easy-to-use interface
Real-time alert settings
Dedicated mobile app and touch-tone IVR tools
Enables agents to view and change schedules from remote locations
Supports multiple staff schedules settings including hourly, weekly, shift length, and varying start and stop times
Interface built on a responsible web design accessible via all major web browsers
Supports complex schedule trades and sequential shift bids