Aspect Predictive Dialer Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as an on-premise solution.

Customer Focus

Vendor works with large and multi-national enterprises.

Select Customers

Valley Medical Center, Asurion, VIPDesk, ResourceOne, Stefanini

About Aspect Predictive Dialer

Aspect Predictive Dialer is call center software designed to support outbound campaigns and services, automated messaging, and scheduled recall processes. The platform supports high-volume and high-touch multi-channel campaigns through voice, email, and SMS text, and provides users with configurable reattempt and escalation rules when detecting busy signals, fax machines, voicemails or no-answers.

The software provides users with access to a single point of administration for creation, modification, and stopping or starting campaigns, adjusting campaign pacing in response to abandonment rate law compliance, and facilitates Do Not Call list management processes. Additionally, the platform tracks and manages mobile numbers and customer call consent, predicts when agents will be available to take calls based on built-in algorithms, and adjust call processes based on target abandoned rate settings.

About the Company

Aspect was founded in 1973 and is headquartered in Maryland.

Aspect Predictive Dialer Key Features

Facilitates time zone, number portability, attempts, and state and local calling rule management
Predictive dampening factor functionality
Predictive transient calls tools
Predictive expected hit rate tools
Predictive abandon tolerance settings
Predictive slowdown factor functionality