Aspect Blended Interaction is an on-premise unified communication application for contact centers.
Large Businesses and Multinational Enterprises
Valley Medical Center, Asurion, VIPDesk, ResourceOne, Stefanini
Aspect Blended Interaction is a unified communications solution for customer service contact centers, uniting inbound routing, voice portal, Internet contact, outbound dialing as well as workforce management. Aspect Blended Interaction uses either SIP-based VoIP, or traditional voice and it can scale from tens to thousands of agent positions in a single site or multisite environment.
About Aspect Software
Aspect is a software and IT services firm specializing in applying Microsoft communications and collaboration tools to help businesses perform and get results. Aspect provides interaction management and workforce optimization solutions that remove communication and workflow barriers from businesses while automating business processes.