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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CALL CENTER
CUSTOMER SERVICE
– Amdocs Smart Agent Desktop Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with large companies in the telecommunication industry.
Select Customers
AAPT, A1 Telekom Austria, Alestra, Altice USA, America Movil
Amdocs Smart Agent Desktop
Amdocs Smart Agent Desktop is customer management and call center software that provides agents with smart guidance tools that deliver context-sensitive advice during customer assistance calls. The platform is designed with a process-driven user interface to assist agents in navigating the system and provides a unified desktop portal for access to multiple, disparate applications necessary to company workflows.
The software focuses on reducing agent training time, increasing first call resolution averages and reducing average call handling time. Additionally, the platform assists users in optimizing contact center workloads, establishing consistent call center processes and customer experiences, and streamlining data access in order to facilitate quick agent response time and correct information deployment.
About the Company
Amdocs was founded in 1982 and is headquartered in Chesterfield, Missouri.
Smart Agent Desktop Key Features
- Deployment support service available
- GUI visualization presentation tools
- User experience design service
- Contact center study tools
- Benefits analysis service
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