Acobot Support Automation Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small, midsize and large companies in multiple industries.

Select Customers

Contact vendor directly for case studies.

About Acobot Support Automation

Acobot Support Automation is customer service software that turns the user’s customer support website into a smart virtual agent. Once users provide the support portal URL, the platform immediately starts learning from the website, greeting customers, answering questions, directing customers to the right pages, and automating tasks.

The software is powered by state-of-the-art artificial intelligence, and is equipped to answer simple questions as well as resolve complex problems that require several rounds of conversation. Additionally, the platform can help businesses achieve significant savings by reducing 80% or more of level 1 support tickets.

About the Company

Acobot was founded in 2008 and is headquartered in San Francisco, California.

Acobot Support Automation Key Features

AI teaching AI system for no human involvement
Website as knowledge source with no need to create or maintain a knowledge base
3 minute setup with AI that automatically gets ready to work in minutes
AI automatically updates the user’s website for a zero maintenance system
Natural language understanding enables AI to give accurate answers when customers ask questions in natural language
Contextual conversation capabilities allow AI to handle complex issues described with multiple sentences
Hybrid support that facilitates an AI + human hybrid model
Automation with a human touch that is patient, polite and proactive when interacting with customers