4me Review

Product Snapshot

Product Pricing

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Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with global enterprises and their managed service providers.

Select Customers

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About 4me

4me is IT service management software designed to support the Service Integration and Management (SIAM) approach, and allows both internal and external service providers to collaborate while the software tracks service levels in real-time. The platform enables organizations to offer online support for employees for all kinds of questions, issues or orders, collaborate with managed service providers, and helps departments, such as IT and HR, support core company functions.

The software provides users with visibility into the performance of all service providers, as well as links services from different providers into a hierarchy designed to reflect how services from MSPs are combined with internal support team services. Additionally, the platform is built to deliver both ITSM capabilities as well as non-IT services and continuously monitors and improves application transaction speeds.

About the Company

4me was founded in 2010 and is headquartered in Palo Alto, California.

4me Key Features

Works across different time zones and multiple languages
Self-service functionality allows customers to register and track requests
Workflow automation capabilities
Provides a single ecosystem for managing both internal providers external providers
Report generation and KPI tracking