3CX Review

Product Snapshot

Product Pricing

Product pricing varies, contact vendor directly for pricing details.

Technology

Platform is available as both a SaaS and an on-premise solution.

Customer Focus

Vendor works with businesses of all sizes across multiple industries.

Select Customers

Pepsi, Schlumberger, American Express, Re/Max, Boeing

About 3CX

3CX is open standard, IP PBX call center software that utilizes SIP trunks and VoIP providers. The software provides users with a unified communications center that provides both phone and chat capabilities, supports remote work locations through Android and iOS compatibility and is equipped with integrated video conferencing functionalities using WebRTC.

The platform provides users with customer service tools including Click2Call tools, CRM integration capabilities and call transfer functionalities. Additionally, the software enables users to answer calls via work extensions on personal phones without distributing personal numbers, provides customers with a web-based Management Console to facilitate self-service options and supports presence, fax, voicemail, email and instant messaging communication channels.