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[24]7 Chat Review
Product Snapshot
Product Pricing
Contact vendor directly for case studies.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with businesses of all sizes and across multiple industries.
Select Customers
Contact vendor directly for case studies.
About [24]7 Chat
![[24]7 Chat](https://1e1851c3a3519282423c-9ba0ce2ac411d9ff878c3235c5043bea.ssl.cf1.rackcdn.com/logos/24-7_logo.jpg "[24]7 Chat"){kind=logo}
[24]7 Chat is customer service software that facilitates customer aquisition and engagement through smart chat functionalities. The platform incorporates real-time advanced prediction tools that leverage predictive models in order to anticipate customer intent and determine which prospects to engage, when to engage and what to recommend.
The platform incorporates full-funnel analytics that leverage Big Data and advanced statistical techniques to optimize visitor targeting and utilize customer behavior insights to improve agent performance. Additionally, the software provides multi-channel customer support through IVR (interactive voice response), social channels, virtual agent portals, email campaigns, mobile devices and native applications.
About the Company
[24]7 was founded in 2000 and is headquartered in Campbell, California.
[24]7 Chat Key Features
- Task completion tools
- Personalized and context-aware chat responses
- Supplementation of interactive elements capabilities
- Chat options include web, mobile and chat for social media
- Omnichannel chat pairings incldue virtual agent, IVR and email
- Native SDK for chat integration into applications
- Embeddable chat tool for email campaigns
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