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Citrix GoToAssist Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a Saas solution and requires no additional hardware for installation.

Customer Focus

Vendor works with organizations of all sizes and across multiple industries including government, education, manufacturing, electronics, financial services, healthcare and telecommunications.

Select Customers

Sage, AbilityNet, Amadeus Asia Pacific, Bully Dog Technologies LLC, BigBand Networks

About GoToAssist

GoToAssist is remote support software that provides users with features including screen sharing, online chat and remote access capabilities. The software is designed to transition from call to chat or online support, provide unattended access when the end user is not present and invite additional contributors to any help session via URL or chat.

The platform enables end users to request help through an organization’s website, self-service portal, knowledge base or community site. Additionally, the software allows technicians to log into the system via any supported web browser, customize team permissions and access and set up contact methods for team members.

About the Company

Citrix was founded in 1989.

GoToAssist Key Features

Two-way screen sharing
In-session chat, simultaneous multiple user customer chat, web chat, chat transfer and chat escalation tools
Mobile support
Session transfer and escalation capabilities
Remote support management