People + Processes + Technology: Creating a Winning Formula for Customer Support

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People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world’s best support professionals or the most sophisticated technologies – but if you don’t effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

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