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VIRTUAL CALL CENTER
Telax Cloud Contact Center Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with businesses of all sizes and in various industries such as telecommunications, government and education.
Select Customers
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About Telax Cloud Contact Center
Telax Cloud Contact Center is a cloud call center platform designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. The application is a customizable platform with advanced feature set with robust security features as well as disaster recovery plans for all situations.
The software can be scalable at planned and unplanned call volume as well as outcome-focused routing for customer interactions. The program gives users access to real-time customer insights from every interaction as well as integration with common billing systems for enhanced experience.
About the Company
Telax was founded in 1999 and is headquartered Toronto, Ontario.
Telax Cloud Contact Center Key Features
- Customizable platform with advanced feature set
- Robust security features as well as disaster recovery plans for all situations
- Scalability at planned and unplanned call volume
- Outcome-focused routing for customer interactions
- Access to real-time customer insights from every interaction
- Integration with common billing systems for enhanced experience
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