Why and how to integrate IFS Field Service Management software with popular CRM software

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Usually, field service management (FSM) software should be integrated with customer relationship management (CRM) because both use customer information. This ensures a customer’s needs and expectations can be addressed regardless of whether they are interacting with a CRM user, a field service technician or someone else in the service organization.

In this white paper, we will answer questions such as:

• How does field service management software seamlessly integrate with Microsoft Dynamics 365 for CRM and Salesforce?
• How does IFS Field Service Management facilitate integration while mitigating project risk and cost?
• What decisions do we need to make as we plan an integration to get a fast ROI on our integration between field service and CRM?

 
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