SunView Software

Welcome to the ITIL Class on Service Catalog. Over the course of this article, you will gain a better understanding of the function of a service catalog and the effort required to build one.

Conferences are great. It’s a great time to be part of a business that is ready to embrace change and make a difference. Unfortunately, what tends to happen more often than not is the “high” from attending a conference quickly fades away. Here are five tips to build on the conference momentum and streamline operations of your IT help desk department.

The most basic way to get started with ITIL in your IT organization is the ChangeGear “ITIL-as-a-Service” essentials solution. There are five minimum components that we recommend in order to start an ITIL implementation: Incident Management, Problem Management, Change Management, Service Catalog, and Service Asset & Configuration Management.

With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing processes outside of the IT Organization helping to better align the business through standardization of practices.